Refund policy

THANK YOU for being an existing or new NAVIQ customer!  We truly appreciate it and hope you will be more than satisfied with any purchase made from us and not need (or: want!) to return any items purchased from us. However, just in case you do, please read and understand the following terms.

We have a standard 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to have an order reference, i.e. your order number.

To start a return, you can contact us at support@naviqinc.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged Goods
Please carefully inspect your order upon receipt and contact us immediately if there should be any defects or damages, or if you should have received the wrong item or size, so we can expediently resolve the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, i.e. perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards at this time.

Exchanges/Refunds
The easiest way to ensure you get replacement for a returned item as quickly as possible is to re-order it once your return has been accepted and a refund approved/issued.

Refunds will be made to the payment method used for the initial purchase.  Please remember it can take a few business days for your bank or credit card company to process and post the refund to you.

 

For further questions, feel free to contact us at support@naviqinc.com.