Shipping policy

ORDER PROCESSING

Most orders will be processed in our system same-day, but may require longer in rare cases.

ORDER FULFILLMENT

We thrive to fulfill as quickly as possible, however since our products get fulfilled from multiple warehouses in different locations, fulfillment times can vary anywhere from 2 to 14 business days, plus the duration of delivery for the selected shipping method.  If you need items sooner, we encourage you to check with us before ordering.

PROBLEMS WITH ORDER
Please send us a short description of the issue, pictures, and order number within 30 days after receiving the order. Please send it to support@naviqinc.com
Please also refer to our RETURN & REFUND Policies for returns or refunds.


ORDER CANCELLATIONS
Once orders have been placed in our system and put into production (if not fulfilled from stock), they typically cannot be cancelled.  Please get in touch with us at support@naviqinc.com ASAP in case you should have placed an order in error and/or to see if an order cancellation is still be possible at that time.  We will do our best to help you resolve any issue.


INTERNATIONAL ORDERS
Shipments outside of USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of order being lost in transit and make delivery of the order smoother.


ORDER TRACKING
In order to allocate status of your shipment, please refer to the tracking number and information provided by us or the carrier.  Please note we cannot be responsible for items mis-delivered by the carrier, however we will do our best to help resolve any issues.  Packages confirmed 'delivered' by carrier will be assumed to have been properly received by the customer at the customer provided address and it is customers' responsibility to track their package.


PRODUCT DISCLAIMERS
Some garments you may receive may have a slight 'vinegary' smell.  Please note this stems from ink and/or fabric treatment and should dissipate within a few days after opening the package and after the first wash cycle.
You may also notice some discoloration or off-white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle as well. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.
If you receive a product with what might look like a stain - please wash it first before reporting a problem.

We recommend to ALWAYS WASH GARMENTS AND ITEMS THAT MAY GET IN CONTACT WITH SKIN OR SENSITIVE AREAS BEFORE INITIAL WEAR!


Still have questions?  We are here to help.  Please feel free to contact us at support@naviqinc.com